Are Online Reviews Important For Local Businesses?

Are Online Reviews Important For Local Businesses?

If you own a business, it's important to grow your online presence. A big part of that is online reviews. Potential customers are likely to check out your reviews before they decide to do business with you.

A study done by BrightLocal showed that "84% of consumers trust online reviews as much as a personal recommendation." That means if you don't have many reviews, you're already at a disadvantage.

As the world increasingly moves online, businesses must adapt in order to survive. One important way to grow your business is by paying attention to online reviews. Online reviews provide potential customers with an insight into your business that they wouldn't otherwise have. Good reviews can help attract new customers, while bad reviews can deter them.

In order to take advantage of online reviews, you need to actively manage them.

Why online reviews are important?

As a business owner, you know that online reviews are important. After all, 92% of consumers say they read online reviews before making a purchase, and 88% of them trust online reviews as much as personal recommendations.

But why are online reviews so important? Here are three reasons:

1. Online reviews make your business more credible.

When someone searches for a product or service online, they’re looking for credibility. And one of the first places they’ll look for that is in the form of online reviews. The more positive reviews you have, the more credible your business will appear—and the more likely people are to do business with you.

2. Online reviews help you attract new customers.

If you want to grow your business, online reviews are important. They help you attract new customers and give you insights into what your customers think about your business.

Online reviews can be a powerful tool for attracting new customers. When potential customers see that others have had a positive experience with your business, they’re more likely to give you a try. And when you see what customers are saying about your business, you can make changes to improve the experience for everyone.

So if you’re looking to attract new customers and grow your business, make sure you encourage online reviews and take the time to read them carefully. You may be surprised at what you’ll learn. And, if your business is on Yelp, we can help you stay ahead of the curve.

The role of online reviews in search engine optimization

Consumers today are more likely to trust online reviews than they would a personal recommendation. In fact, 84% of consumers trust online reviews as much as a personal recommendations, and 74% say that positive reviews make them trust a local business more (Source: BrightLocal “Consumer Review Survey”).

So it’s no wonder that businesses are increasingly focused on building up their presence on review sites in an effort to improve their search engine optimization (SEO). Here’s a look at how online reviews can impact your business’s SEO and what you can do to encourage customers to leave reviews.

First and foremost, online reviews are important for boosting your SEO because they help your business appear more relevant and trustworthy to search engines. Google s algorithm considers the quantity, quality, and recency of your reviews when determining what rankings to show your website. So if you have a lot of five-star reviews on Yelp, it will likely be shown higher in search engine results than a competitor who has three-star ratings.

Good reviews can help you rank higher in search results. Bad reviews can hurt your ranking and make it harder for potential customers to find you online.

How online reviews affect your click-through rate

If you want to grow your business, online reviews are important. Here’s why:

Online reviews affect your click-through rate. Positive reviews can increase your click-through rate by up to 30%. Negative reviews can decrease your click-through rate by up to 60%.

Would you buy a product with one star, even if it had great reviews? Probably not. In the same way, would you click on a website with a low click-through rate (CTR)? Most likely not. Your CTR is one of the most important success metrics for your website because it directly impacts your revenue.

If you’re not sure what CTR is, it’s the percentage of people who click on your ad or link out of the total number of people who see it. A low CTR means that people aren’t interested in what you’re offering, which could be due to a variety of factors such as poor ad design or copywriting.

One way to improve your CTR is by monitoring and responding to online reviews about your business. Make sure you are regularly monitoring sites where customers can leave reviews. Respond quickly and professionally to any negative reviews. And encourage happy customers to leave positive reviews.

Reviews can also influence potential customers’ decision-making process.

When it comes to making a purchase, potential customers will often seek out reviews to see what others have thought about the product or service. After all, reviews can provide valuable insights that help inform purchasing decisions.

But reviews can also influence potential customers in other ways. For instance, positive reviews can increase confidence and encourage people to buy a product or service. On the other hand, negative reviews can dissuade people from making a purchase.

Ultimately, reviews play an important role in the decision-making process for potential customers. And businesses should take this into account when crafting their marketing strategy.

There are a few things you can do to encourage customers to leave positive reviews. First, make it easy for them to leave a review by providing links on your website and social media pages. You can also incentivize customers by offering discounts or other rewards for taking the time to write a review.

Remember that not all reviews will be positive. Constructively responding to negative reviews can show potential customers that you're committed to providing excellent customer service.

The power of social proof

Social proof is a powerful influencer.

It's official: social proof is a powerful marketing tool because social proof is a powerful influencer.

Need proof? Just look at the numbers. A recent study found that 92% of people say they're more likely to buy a product or service if it's recommended by a friend, and 70% of consumers trust online reviews as much as personal recommendations. People are more likely to trust the opinion of their peers over that of strangers, and when it comes to making purchase decisions, reviews from other consumers carry a lot of weight.

What's more, social proof can even help boost your SEO efforts. Google takes social signals into account when ranking websites, so the more social engagement your site has, the better.

Positive reviews can have a ripple effect, leading to even more customers and sales. That’s because potential customers who see positive reviews are not only more likely to buy from you, but they’re also more likely to leave positive reviews themselves.

If you're not already using social proof in your marketing efforts, there's no time like the present to start.

How to increase the number of positive reviews

If you're a business owner, you know that customer reviews are crucial. Not only do they provide valuable feedback, but they can also help attract new customers and boost your bottom line.

So how can you increase the number of positive reviews? Here are a few tips:

1. You should focus on delivering quality products and services.

2. Make it easy for customers to leave a review. Include links on your website and social media pages, and make sure your contact information is up-to-date.

3. Respond to all reviews, both positive and negative. This shows that you're paying attention and that you care about your customers' experiences.

4. Offer an incentive for leaving a review. This could be a discount or coupon code, or even something as simple as a thank-you note.

There are some tools to help you accomplish this such as Reviews Booster. It will help you eliminate the negative reviews and only publish the 4 and 5 stars reviews. You should check it out.


Yes, online reviews are important for local businesses and any business in general, because they provide potential customers with valuable information about your business. They also allow you to improve your business and increase customer satisfaction. To increase the number of positive reviews, focus on providing excellent customer service, responding to negative reviews, and actively soliciting feedback from your customers.

By following these simple tips, businesses can ensure that they are getting the most out of online reviews and using them to grow their customer base.

27 views0 comments